I write this Blog so I can help people understand the transport business as most customers have no idea how much is involved. People call me asking for a quote all the time. All they care about is the price and dong very little research on a company. All it takes is 5 minutes to get a little research about a company. For example auto transport 123 out of New York. I typed in their name in google and a list of pages came up. The 6th link down came up the BBB site. They are not a member but have over 120 complaints and the following remarks from the bbb this took me about 5 minutes to do. No one is perfect in this industry and some mistakes are going to be made but 122 complaints come on and customers are still using them.
BBB files indicate a pattern of complaint concerning Auto Transport 123’s sales, billing, and customer service practices. Consumers are telling BBB about various issues they have experienced while attempting to have a vehicle transported using Auto Transport 123’s broker services. Numerous consumers allege the company’s representatives use high pressure sales tactics to get them to sign up, such as promising specific pick-up and delivery dates, assurances of no cancellation fees or no charges made to their credit cards until dispatch. These consumers allege that what the sales person promises them during the sales pitch often turns out to be misleading and incorrect. When problems arise with the transport services, many consumers report that the response from the company’s customer service staff is inadequate to address their issues. These consumers claim they have to repeatedly call the company to get updates or confirmation on a pick-up or delivery date which has been altered. Some consumers say the lack of communication from the company results in their opting to cancel the reservation with Auto Transport 123. Many of those consumers claim they are charged $100-$250 as a cancellation fee and are unable to get a refund from the company.
On February 18, 2015, BBB requested Auto Transport 123’s voluntary cooperation in eliminating the identified pattern of customer complaints. As of April 20, 2015, the business has responded to BBB’s communication, but failed to specify what actions the company will take to alleviate the underlying issues in the pattern.